We paid substantially more for the preferred level. They came to the Preferred pool which is supposed to be for the preferred at Secrets. They allow people from Dreams to come use the facilities at Secrets. The company that owns Secrets also has a Sunscape and a Dreams resort next door. We were in the preferred level which according to the information has some better food, drinks and a preferred only pool with a swim up bar. My wife and I stayed at Secrets in Cozumel. I will definitely come back to Cozumel, but I doubt I will stay at this resort again. But, for the price we paid, I think it should have been a little nicer. My friends and I had a great time making memories with each other. The resort itself could use a facelift, and a super deep cleaning. It was disappointing seeing someone treat the staff so poorly because they all work so hard. When the staff asked him to turn it off, he got pretty vulgar, and yelled a lot. One day at the preferred pool, a guest brought a speaker and played music loudly. Preferred guests don't wear wristbands, so I'm not sure how they really monitor who is preferred and who isn't. Not a lot of chairs at the preferred pool, I never did get lucky to get a chair there. The preferred pool is where we spent most of our time because it had the swim up bar. However, these do get taken up pretty early in the morning, so if you were a late riser, you were out of luck. They were very comfortable, I spent a couple of mornings hanging out and it was awesome. The preferred loungers on the beach are the best. Oceana was probably my favorite, but the pizza place at the neighboring Dreams was also good. It took them 3 days to get us the second set. We called the first night to ask if we could have another set because there was 2 of us. The room came with one robe and one pair of slippers. We complained, but they didn't do anything about it. We lit the provided incense but it didn't help much. We also had a terrible sewer smell in the bathroom the whole week. It was just annoying, because again, you're interrupting your roommate's sleep if you need to use the restroom in the middle of the night. The room with the toilet had it's own door, but our door would not shut without making a very loud scraping noise along the floor. It would make sense in a king room, because you would assume couples would be staying there, but in a room with double beds, where friends would stay, it didn't make a lot of sense. It makes for an awkward stay when you are staying with a friend and they can basically see everything in the bathroom when it comes to showering/bathing. The bathroom area has a big cut out in the wall above the tub. It took several hours to get them to come fix the lights. The view was nice, but the room was terrible. I was in a preferred room with double beds ocean view. But whatever, we finally got the vacation started. The other thing was, we had asked back when we booked in January for all of our rooms to be close, and they did not honor this or try to do this at all, even after several requests during the check in process. They had snacks in the preferred lounge and a bar, which was nice after flying, but I'm not sure why it takes an hour to get people checked in to 5 rooms. Our party was 10 with 5 rooms, and it took about an hour to get all checked in. We were preferred so we were taken to a preferred only lounge to get checked in. I had high expectations going in, with what I'd heard about Secrets and with it being adults only. I have always heard great things about Secrets and how these resorts are top of the line.
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